Shopping Information
Delivery charges vary depending on the destination and the size of the rug. We offer competitive rates and often run promotions for free shipping on select items or order values.
Typically, orders are processed within 1-2 business days. Shipping times range from 3 to 7 business days depending on your location within the United States.
Once you place an order, you will receive an order confirmation. Our team will carefully inspect and pack your rug before dispatching it with a tracked shipment link.
Yes, a digital invoice will be sent to your registered email address immediately after the order is completed. You can also download it from your account dashboard.
Payment & Support
Payment is typically processed at the time the order is placed. For credit card orders, the amount is authorized and then captured upon confirmation.
The wishlist allows you to save items you are interested in for later. It's an elegant way to keep track of your favorite rugs while you decide.
Please contact our customer service immediately at (203) 762-7060. We will arrange for a replacement or a return at no additional cost if reported within 48 hours.
Orders can be changed or canceled before they are shipped. Once an order has been dispatched, it follows our standard return and exchange policy.